Terms & Conditions

This page outlines the important information you need to know before booking a service with Wildflowers Colour & Style. These terms are designed to ensure clarity, fairness and a smooth experience for every client. Please take a moment to read through them so you feel fully informed before your appointment.

By proceeding with your booking, you accept these Terms & Conditions in full.

1. Booking & Payment

A non‑refundable booking fee of 50% is required at the time of booking to secure your appointment.
The remaining balance must be paid 48 hours before the day of your appointment.
Appointments without full payment by this time may be cancelled and offered to another client.
Prices may change at any time, but confirmed bookings will always honour the price at the time of purchase.

2. Cancellation Policy

At Wildflowers Colour & Style, each appointment is prepared with care and reserved exclusively for you. To protect the time, energy and resources that go into every session, the following cancellation policy applies:

Cancellations

Cancellations made 48 hours or more before your appointment will not incur additional charges, though booking fees remain non‑refundable.
Cancellations made within 48 hours of your appointment will result in the loss of the full payment.

Rescheduling

You may reschedule your appointment once with at least 48 hours’ notice, subject to availability.
Rescheduling within 48 hours is treated as a cancellation and will require a new booking and payment.

Late Arrivals

If you arrive more than 20 minutes late, your session may need to be cancelled without refund to avoid impacting the next client.

Illness & Emergencies

If you are unwell, please contact me as soon as possible. Genuine emergencies will always be approached with compassion, but accommodation cannot be guaranteed.

No‑Shows

Failure to attend your appointment without notice will result in the full session fee being charged.

3. Health & Wellbeing

Please disclose any relevant skin conditions, allergies or sensitivities prior to your appointment.
Wildflowers Colour & Style reserves the right to decline or adapt treatments if they are not suitable for your health or skin condition.
If you arrive unwell, the appointment may need to be rescheduled for the safety and comfort of all clients.

4. What to Expect During Your Appointment

For accuracy, please arrive with minimal or no makeup, including no fake tan.
Hair should be away from the face.
The draping process involves fabric placed around the shoulders and neckline; please wear a simple top without a high collar.
Your session is a calm, focused experience — phones should be silenced where possible.

5. Gift Vouchers

Gift vouchers are non‑refundable and must be used before the expiry date stated at purchase.
Vouchers cannot be exchanged for cash or transferred without prior agreement.

6. Children & Additional Guests

Due to the nature of the session and the need for focus, appointments are for the booked client only unless agreed in advance.
Children cannot be accommodated during appointments.

7. Photography & Content

With your consent, photographs may be taken during your session for your personal reference.
Wildflowers Colour & Style will never share images publicly without your explicit written permission.

8. Personal Belongings

Clients are responsible for their personal belongings during their visit.
Wildflowers Colour & Style cannot accept liability for lost or damaged items.

9. Refunds

Colour analysis is a personalised service; therefore, refunds cannot be offered once the appointment has taken place.
If you are unhappy with any aspect of your experience, please contact me directly so I can support you.

10. Right to Refuse Service

Wildflowers Colour & Style reserves the right to refuse or discontinue a service if a client behaves inappropriately, arrives intoxicated, or poses a risk to staff or themselves.

PRIVACY POLICY — Wildflowers Beauty Colour & Style

Last updated: 2024

Wildflowers Beauty Colour & Style (“I”, “me”, “my”) is committed to protecting your personal information and respecting your privacy. This policy explains what information I collect, how it’s used, how it’s stored, and your rights under UK GDPR.

By using my website, booking an appointment, or subscribing to my newsletter, you agree to the terms of this Privacy Policy.

1. Who I Am

Wildflowers Beauty Colour & Style Farnborough, UK Email:dani.james01@outlook.com

I am the data controller for all personal information collected through my website, newsletter forms, and booking systems.

2. What Information I Collect

I collect the following information:

contact details — name, email address, phone number
booking information — appointment type, date, time, treatment history
consultation notes — relevant details shared during treatments or colour/style sessions
payment information — processed securely through Treatwell (I do not store card details)
website usage data — cookies, analytics, browsing behaviour
newsletter sign‑ups — name and email address

3. How Your Information Is Collected

Your information is collected through:

Wix — website forms and newsletter sign‑ups
Treatwell — appointment bookings and reminders
email marketing platform — newsletters and free downloads
direct communication — email, messages, or in‑person consultations

4. Why I Collect Your Information (Lawful Basis)

Under UK GDPR, I process your data under:

consent — when you subscribe to my newsletter
legitimate interest — to manage appointments, provide treatments, and deliver a professional service
contract — when you book a service with me
legal obligation — for tax and record‑keeping requirements

5. How Your Information Is Used

I use your information to:

manage and confirm appointments
send appointment reminders
provide treatments safely and professionally
send newsletters and updates (only if you opted in)
deliver free downloads you requested
improve my website and services
maintain accurate business records

I never sell or share your information with third parties for marketing.

6. Where Your Information Is Stored

Your information may be stored securely in:

Wix (website forms, newsletter sign‑ups)
Treatwell (bookings and appointment history)
email marketing platform (newsletter delivery)
my secure business devices (consultation notes)

All platforms I use are GDPR‑compliant.

7. How Long I Keep Your Information

I keep your information only for as long as necessary:

client records — up to 7 years (industry standard for insurance)
newsletter data — until you unsubscribe
booking information — as required for business records
consultation notes — up to 7 years

You may request deletion at any time.

8. Your Rights Under UK GDPR

You have the right to:

access the personal data I hold about you
correct inaccurate information
request deletion of your data
withdraw consent for marketing at any time
object to certain types of processing
request a copy of your data

To exercise any of these rights, email me at:dani.james01@outlook.com

9. Cookies & Website Tracking

My website uses cookies to:

improve your browsing experience
analyse website traffic
remember your preferences

You can manage or disable cookies through your browser settings. A cookie banner appears when you visit my site to collect your consent.

10. Third‑Party Services

I use trusted third‑party providers to run my business:

Treatwell — appointment booking and reminders
Wix — website hosting and forms
email marketing platform — newsletters and free downloads

These providers act as GDPR‑compliant data processors.

11. Data Security

I take appropriate measures to keep your data safe, including:

secure passwords
encrypted platforms
limited access to client information
secure storage of consultation notes

12. Changes to This Policy

I may update this Privacy Policy from time to time. The latest version will always be available on my website.

13. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Danielle — Wildflowers Beauty Colour & Style Email: dani.james01@outlook.com

14. How to Make a Complaint

If you have any concerns about how your personal data is collected, used or stored by Wildflowers Beauty Colour & Style, please contact me directly so I can resolve the issue as quickly and gently as possible.

You can email me at: dani.james01@outlook.com

I take all privacy concerns seriously and will respond promptly.

If you feel that your concern has not been fully resolved, you have the right to contact the UK supervisory authority:

Information Commissioner’s Office (ICO) Website: https://www.ico.org.uk Helpline: 0303 123 1113

You can raise a complaint with the ICO at any time, but I encourage you to contact me first so I can support you and address the issue directly.