1. Booking & Payment

• A non‑refundable booking fee of 50% is required at the time of booking to secure your appointment.

• The remaining balance must be paid 48 hours before the day of your appointment.

• Appointments without full payment by this time may be cancelled and offered to another client.

• Prices may change at any time, but confirmed bookings will always honour the price at the time of purchase.

 

2. Cancellation Policy

At Wildflowers Colour & Style, each appointment is prepared with care and reserved exclusively for you. To protect the time, energy and resources that go into every session, the following cancellation policy applies:

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Cancellations

• Cancellations made 48 hours or more before your appointment will not incur additional charges, though booking fees remain non‑refundable.

• Cancellations made within 48 hours of your appointment will result in the loss of the full payment.

 

Rescheduling

• You may reschedule your appointment once with at least 48 hours’ notice, subject to availability.

• Rescheduling within 48 hours is treated as a cancellation and will require a new booking and payment.

 

Late Arrivals

• If you arrive more than 20 minutes late, your session may need to be cancelled without refund to avoid impacting the next client.

 

Illness & Emergencies

• If you are unwell, please contact me as soon as possible. Genuine emergencies will always be approached with compassion, but accommodation cannot be guaranteed.

 

No‑Shows

• Failure to attend your appointment without notice will result in the full session fee being charged.

 

3. Health & Wellbeing

• Please disclose any relevant skin conditions, allergies or sensitivities prior to your appointment.

• Wildflowers Colour & Style reserves the right to decline or adapt treatments if they are not suitable for your health or skin condition.

• If you arrive unwell, the appointment may need to be rescheduled for the safety and comfort of all clients.

 

4. What to Expect During Your Appointment

• For accuracy, please arrive with minimal or no makeup, including no fake tan.

• Hair should be away from the face.

• The draping process involves fabric placed around the shoulders and neckline; please wear a simple top without a high collar.

• Your session is a calm, focused experience — phones should be silenced where possible.

 

5. Gift Vouchers

• Gift vouchers are non‑refundable and must be used before the expiry date stated at purchase.

• Vouchers cannot be exchanged for cash or transferred without prior agreement.

 

6. Children & Additional Guests

• Due to the nature of the session and the need for focus, appointments are for the booked client only unless agreed in advance.

• Children cannot be accommodated during appointments.

 

7. Photography & Content

• With your consent, photographs may be taken during your session for your personal reference.

• Wildflowers Colour & Style will never share images publicly without your explicit written permission.

 

8. Personal Belongings

• Clients are responsible for their personal belongings during their visit.

• Wildflowers Colour & Style cannot accept liability for lost or damaged items.

 

9. Refunds

• Colour analysis is a personalised service; therefore, refunds cannot be offered once the appointment has taken place.

• If you are unhappy with any aspect of your experience, please contact me directly so I can support you.

 

10. Right to Refuse Service

• Wildflowers Colour & Style reserves the right to refuse or discontinue a service if a client behaves inappropriately, arrives intoxicated, or poses a risk to staff or themselves.